Advising services — with free trial session

Want to get more juice out of your customer insights — but you’re not sure how?

Hire Jake Burghardt as an advisor.

Jake has advised 30+ companies on how to get more value from their research assets,
from established firms (Intuit, Citi Bank, Cisco),
to newer entrants (AirHelp, Sword Health, Multiplayer).

Example advising topics

Past clients have reached out for ideas and actionable suggestions on:

  • Improving approaches for research repositories

  • Structuring research knowledge to increase it’s relevance

  • Increasing trackable impact in partners’ product roadmaps and launches

  • Building valuable collaboration habits and practices across research teams and disciplines

  • Establishing operations to expand the visibility and reach of research learning

  • Shifting research from “information source” to “stakeholder” in product development

  • And more…

How advising works

  1. Contact us about setting up your free introductory half-hour session.

  2. For subsequent sessions:
    Schedule and pay for additional meeting times using Calendly.

  • “Before he arrived, we were awash in a sea of research and feedback without any substantial insights or ways to connect them. When Jake came into the team, he started work with such tenacity and energy that he soon had leaders and practitioners with him on a journey to identify and prioritize customer pain points, and was able to get commitments from teams to address them.”

    — Amy Jiménez Márquez
    Currently VP of Product Design, Zillow

  • “Jake’s research spurred new product and design thinking at a team, organization, and company level… Jake worked closely with company leadership, design, product, and engineering to shine a light on customer pain points and resolve them. He’s a leader with impeccable judgment, helping teams to see possibilities, understand trade offs, and secure commitment and resourcing for key initiatives.”

    — Danielle Teska
    Currently VP of UX Design at Salesforce

  • “Jake's ability to deliver on promises, coupled with his innovative strategies and meticulous organization, has been instrumental in our community's success. His contributions have left an indelible mark, and it is clear that he possesses a rare blend of leadership, creativity, and organizational prowess.”

    — Holly Cole
    Executive Director, ResearchOps Community

  • “Jake is a consummate professional who holds himself to an impossible standard in both the quality of his work product and how he goes about it. Pair this with his incredible depth of field expertise and his ability to be plugged into his constituents like no one else really is and you get a true unicorn.”

    — Calvin Nguyen
    Currently VP Product Design & Insights, Noom

  • “Jake is one of the most perceptive and meticulous UX leaders I've worked with, and is an ideal collaborator… He is the perfect combination of designer, researcher, and product manager all in one – a type of person I never thought existed.”

    — Matthew Meschery,
    Currently Director of Insights & Analytics, Ford Digital Product Design

  • “His ability to dive deep and synthesize meaningful insight from customer data/observations is second-to-none. There is a certain thoroughness to his work that is difficult to replicate; rarely a stone left unturned. And beyond the high caliber craft of his research and analysis, Jake has a wonderfully elegant way of influencing the right outcomes, always driving high impact from his work.”

    — Reid Nelson
    Currently Principal UX Researcher, PayPal